Cancellation, Return & Refund Policy

Return and Refund Policy

At Aaramo, we offer an exchange policy only.

You can request an exchange within 7 days of delivery in case of:

  • Size issues
  • Defective or damaged product

Please ensure that the product is unused and in its original condition.

Important Reminder:

  • No refunds during sales: Items purchased during a sale or promotional period are non-refundable. However, you may be eligible for an exchange if the product is damaged or defective.
  • No order cancellations during sales: Orders placed during a sale or promotional period cannot be canceled under any circumstances.
  • Unboxing video required: Please record a video while receiving your parcel and opening it.
    • Ensure the video shows the seal intact before unboxing and continues until the parcel is fully opened.
    • If the seal is broken upon delivery, do not accept the parcel and inform us immediately.
    • Claims without an unboxing video will not be entertained as per our policy.

Return Shipping Costs

  • Customers are responsible for return shipping fees.
  • Retain proof of postage for tracking purposes, as we are not liable for lost returns.

Replace Process

  • Once your return is received and inspected, we will notify you via email.
  • Approved replacement will be processed within 7-10 business days.

Damaged, Defective, Missing or Incorrect Items

  • If your product arrives damaged, defective, incomplete, or incorrect, please contact us at CareAaramo@gmail.com within 48 hours of delivery.
  • Customers are requested to record a clear, continuous, and unedited unboxing video while opening the package for the first time.
  • The video should clearly show the sealed package, shipping label, opening process, and all items received.
  • Please share the unboxing video along with clear photos of the product and packaging to help us verify your concern and ensure a quick and smooth resolution.
  • Claims involving missing items, damaged products, or incorrect deliveries will be reviewed based on the evidence provided and our internal verification.

  • Once the issue is verified, we will arrange an appropriate replacement or exchange as per our policy.

Partial Payment & COD Policy

To ensure smooth order processing and reduce fake or non-serious orders, we offer
1) Full Prepaid Payment and
2) Cash on Delivery (COD) with Partial Prepaid payment options on our website.

Important Note on Partial Prepaid Orders

  • The ₹300 advance payment is collected to confirm the order and initiate processing from our side.
  • Once the order is processed, packed, or shipped, the advance payment cannot be refunded.
  • In case of order refusal, non-acceptance, or delivery failure, the advance amount will be non-refundable, as it covers packaging, logistics, and processing costs.

Cancellation Policy

To cancel your order before the product ships, you can contact us.

Note: - Although once the item is shipped it cannot be canceled.

For further assistance, reach out to us at CareAaramo@gmail.com. We are here to ensure your experience with  AARAMO is nothing short of exceptional!